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SMS Messaging - Privacy Policy for Kwan Insurance Services

This Conversational SMS Consent Privacy Policy outlines the terms and conditions under which K.I.S. Diversified Insurance Services dba Kwan Insurance Services ("we," "us," or "our") may communicate with you via SMS (Short Message Service) for conversational purposes. By providing your consent to receive SMS messages from Kwan Insurance Services, you agree to the terms outlined herein.

Privacy Policy for Conversational SMS Messages

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our conversational SMS messaging service. We are committed to protecting your privacy and ensuring the security of your personal information in compliance with the Telephone Consumer Protection Act (TCPA) and other relevant regulations.​

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Opt-In Consent

There are four ways to Opt-In for consent to receive SMS Conversational messages from K.I.S. Diversified Insurance Services, Inc. dba Kwan Insurance Services (herein referred to as "Kwan Insurance Services"). Verbal consent does NOT constitute consent to receiving SMS messages. 

 

All consent requests must be submitted in one of four ways: 

1. Selecting the Opt-In box on the Contact Us Form located on the website. 
2. By emailing info@kwaninsurance.com and asking to have Opt-In Consent for receiving SMS messages. A form will be sent to you by email to complete, sign, and return to info@kwaninsurance.com.
3. In person at the office of Kwan Insurance Services (located at 11960 Silvergate Dr. Ste 101, Dublin, CA 94568). A form will be provided to you in-person to complete, sign and return to Us.

4. Sending "START" or "SUBSCRIBE" to (925) 828-9933 to opt-in to SMS messaging. A confirmation will be provided upon receiving your opt-in request. 

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Opt-In Consent for SMS Communication

By providing your mobile phone number and opting-in via any of the above 4 methods to receive SMS messages from K.I.S. Diversified Insurance Services, Inc. dba Kwan Insurance Services, you are consenting to receive SMS messages for conversational purposes. These SMS messages may include, but are not limited to billing reminders, policy changes, or important updates related to our services and policies and other communications relevant to your interactions with Kwan Insurance Services regarding your policies, billing, and cancellations. 

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Opt-Out Option

You have the right to opt out of receiving SMS messages from Kwan Insurance Services at any time. To Opt out, simply reply to any SMS message received from us with the word "STOP". Once you opt-out, you will no longer receive SMS messages from us, except for confirmation of your opt-out request.

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Information We Collect

We collect personal information that you provide to us when you engage in conversational SMS messaging with us. 

This may include:
•  Your phone number
•  Messages exchanged during the conversation.

We use the information collected to:
•  Provide and personalize our conversational SMS messaging service.
•  Respond to your inquiries and requests.
•  Communicate with you about services provided by us, appointment reminders, appointment cancellations, question or concerns about your appointment with us.

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Data Security

We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You may view our full Privacy Policy & Data Security information here.

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Disclosure of Information

We do not disclose your personal information to third parties unless required by law. However, it may be necessary to share your information with service providers who assist us in delivering our messaging service or in complying with legal requirements. We are committed to protecting your privacy and the security of your personal information. Any information collected for the purpose of SMS communication will be handled in accordance with our Privacy Policy. We will not share your mobile phone number or any other personal information with third parties for marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.


Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

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Children's Privacy

Our service is not intended for children under the age of 13, and we do not knowingly collect personal information from children under this age. If you believe that we have inadvertently collected personal information from a child under 13, please contact us immediately, and we will take steps to delete such information.


Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website or through other communication channels. Your continued use of our service after the posting of any changes constitutes acceptance of those changes.

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RingCentral Phone System

Personal privacy is important for insurance and our company, and ensuring your communications are secure and private is our top priority at Kwan Insurance Services.  With third-party auditing and certification, our phone service provider RingCentral provides solutions that are HIPAA and ISO compliant. 

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Data and Message Rates

Standard message and data rates may apply to SMS messages sent and received. You are solely responsible for any fees or charges incurred from your mobile carrier related to SMS communication with Kwan Insurance Services. Please verify with your MNO – Mobile Network Operator like Verizon, AT&T, T-Mobile, etc. for data and messaging standard rates.

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Frequency of Messages

We strive to keep SMS communications to a reasonable frequency and relevance. You may expect to receive SMS messages from us only when necessary for billing reminders, policy changes, or important updates related to our services and policies. We do not engage in unsolicited marketing messages via SMS without your explicit consent.

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Contact Us

If you have any questions or concerns about this Conversational SMS Consent Policy or our SMS communication practices, please contact us at the following:

K.I.S. Diversified Insurance Services, Inc. dba Kwan Insurance Services 
Office Phone: (925) 828-9933
Email: info@kwaninsurance.com
Website: www.kwaninsurance.com

By using our conversational SMS messaging service, you consent to the terms of this Privacy Policy.

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Last Updated: July 23, 2024

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